Free US Shipping for all orders over $75!

Returns & Exchanges

 

We want you to be happy with your purchase!

If you are not 100% satisfied, just email us at namaste@koanapparel.com letting us know your reason for return. Please include your order number and the name of the item you will be returning.

Our return policy is 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Please mail the item to: Koan Apparel, 1067 Marion Street #1, Denver, CO 80218.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then we'll process your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

Exchanging an item must occur within 14 days of purchase. To be eligible for an exchange, your item must be unused and in the same condition that you received it, with tag(s) attached and an order # referenced.

Please mail the item to: Koan Apparel, 1067 Marion Street #1, Denver, CO 80218.

Shipping Cost(s)

You will be responsible for paying for your own shipping costs for returning or exchanging an item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will not be refunded. If your purchase qualified for free shipping and you receive a refund, the initial shipping cost incurred by Koan Apparel will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Thank you, we appreciate having you as a customer!

We reserve the right to change our return policy at any time.