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FAQ

I'm not sure what size to order, can you help?

Of course! You can find a size chart on every product description, and if you have any other questions, you can email us anytime at namaste@koanapparel.com. For leggings, if you are between sizes then it's better to go up a size.

What type of payment do you accept?

Besides all major credit cards, you can use Google Pay, Apple Pay, PayPal, and Venmo. We also accept Bitcoin and other major cryptos!

Do you offer returns/exchanges?

Yes, we do! If you are not satisfied for any reason, please let us know right away at namaste@koanapparel.com. (Take a look at our Returns page for more info)

Can I track my shipment?

Yes, you'll get a tracking number sent to your email address when your order gets sent out.

My package never arrived, what should I do?

If you have not received your order by the estimated date, please double check your delivery address. If it's correct, please let us know right away at namaste@koanapparel.com and we'll see what we can do. Apologies, but if your address was entered incorrectly, we can't offer a refund.

Can I cancel or change my order?

If you need to make any order changes, please let us know asap! No guarantees, but usually we can change or cancel an order if it's been less than 12 hours.

 

If you have a question not answered on this page, just get in touch! namaste@koanapparel.com